These Terms of Service ("Terms") govern your use of RoofBot ("the Service"), operated by Loot Fruit LLC, an Arizona limited liability company ("RoofBot," "we," "us," or "our"). By signing up for or using RoofBot, you agree to these Terms. If you do not agree, do not use the Service.
RoofBot provides AI-powered SMS lead management software for roofing and exterior contracting businesses. The Service includes: a dedicated phone number, an AI SMS assistant that responds to inbound leads on your behalf, missed-call auto-text functionality, a lead management dashboard, inspection booking tools, estimate and payment tools, automated review requests, storm blast campaigns, neighbor outreach tools, insurance supplement analysis, and related features as described on our website at www.roofbot.org.
You must be at least 18 years old and operating a legitimate roofing or exterior contracting business in the United States to use RoofBot. By creating an account, you represent that: (a) you meet these requirements; (b) the information you provide is accurate and complete; and (c) you have the authority to bind your business to these Terms.
RoofBot is offered as a monthly or annual subscription. New subscriptions begin with a 7-day free trial period. A valid credit or debit card is required to start a trial. If you do not cancel before the end of the 7-day trial period, your selected subscription plan will begin automatically and your payment method will be charged.
YOUR SUBSCRIPTION AUTOMATICALLY RENEWS AT THE END OF EACH BILLING PERIOD (MONTHLY OR ANNUAL) UNTIL YOU CANCEL. By providing payment information, you authorize Loot Fruit LLC to charge your payment method on a recurring basis at the then-current subscription rate. You will receive a receipt by email after each charge. To cancel, go to your dashboard under Settings, or email hello@roofbot.org. Cancellation takes effect at the end of the current billing period; you will not be charged for the next period.
Subscription fees are billed in advance on a monthly or annual basis via Stripe. All fees are in U.S. dollars and are non-refundable except as required by law. We do not provide refunds for partial billing periods.
We may change subscription pricing at any time. For active subscribers, price changes will be communicated by email at least 30 days before taking effect. Price changes apply to the next billing cycle after notice. Annual subscribers are locked in at their current rate for their active annual period; the new rate applies at renewal.
The 7-day free trial provides full access to all features of your selected plan. Only one free trial per business entity is permitted. We reserve the right to revoke trial access if we determine it is being abused, or if the same business entity has previously had a trial under any name or payment method.
You agree to use RoofBot only for lawful purposes in connection with a legitimate roofing or exterior contracting business. You must not use RoofBot to:
You are solely responsible for ensuring your use of RoofBot's SMS features complies with the Telephone Consumer Protection Act (TCPA), applicable FCC regulations, the CAN-SPAM Act, and all applicable state telemarketing and communications laws. Your obligations include:
RoofBot provides STOP opt-out mechanisms on all outbound messages and processes opt-outs immediately. You bear ultimate and sole responsibility for TCPA compliance. RoofBot does not provide legal advice regarding telecommunications law.
The Neighbor Blast feature enables outreach to homeowners near a completed job site using third-party property data. By using this feature, you represent and warrant that: (a) you have a legitimate business reason to contact each recipient; (b) your outreach constitutes a lawful business introduction under applicable law; and (c) you will immediately honor any opt-out request. TCPA compliance for neighbor outreach is your sole responsibility. You agree to indemnify Loot Fruit LLC for any claims, fines, or penalties arising from your use of this feature.
SMS messages are delivered via Twilio. Your use of SMS features is also subject to Twilio's Acceptable Use Policy and Messaging Policy. We may suspend or terminate your account immediately if your use violates Twilio's policies, results in elevated complaint rates, or causes your assigned phone number to be flagged or suspended by carriers.
RoofBot uses AI (Claude by Anthropic) to generate SMS responses on your behalf. You acknowledge that:
The insurance supplement analysis feature provides AI-generated suggestions only. These do not constitute legal, financial, or insurance advice. You are solely responsible for verifying all supplement recommendations before submitting them to an insurer or adjuster.
Our collection and use of information is described in our Privacy Policy, incorporated into these Terms by reference. You own the lead data collected through your account. You grant Loot Fruit LLC a limited, non-exclusive license to process and store this data solely to provide the Service. We do not sell your customer data to third parties.
RoofBot integrates with Google Calendar, Stripe, Twilio, Anthropic, Supabase, BatchData, and other third-party services. Your use of these integrations is subject to each provider's own terms. We are not responsible for the availability, performance, or data practices of third-party services. Third-party outages may temporarily affect Service functionality.
We strive for high availability but do not guarantee uninterrupted service. Third-party outages, maintenance, force majeure events, and other factors may cause temporary unavailability. We are not liable for losses, missed leads, or delayed responses resulting from service interruptions.
Loot Fruit LLC is not liable for failure or delay in performance due to circumstances beyond our reasonable control, including natural disasters, acts of government, third-party service outages, internet infrastructure failures, carrier-level SMS restrictions, changes in law or regulation, or any other unforeseeable event outside our reasonable control.
To the maximum extent permitted by applicable law, Loot Fruit LLC and its members, officers, employees, contractors, and agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including lost profits, lost revenue, lost leads, business interruption, or loss of goodwill, arising from your use of or inability to use the Service, regardless of whether such damages were foreseeable.
Our total aggregate liability to you for any claims arising from these Terms or your use of the Service shall not exceed the total amount you paid to Loot Fruit LLC in the three (3) calendar months immediately preceding the event giving rise to the claim.
Some jurisdictions do not allow certain liability exclusions. In such jurisdictions, our liability is limited to the maximum extent permitted by law.
You agree to defend, indemnify, and hold harmless Loot Fruit LLC and its members, officers, employees, contractors, and agents from and against all claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising from: (a) your use of the Service; (b) your violation of these Terms; (c) your violation of any applicable law or regulation, including telecommunications law; (d) any claim by a homeowner, carrier, or regulator arising from SMS messages sent through your account; or (e) your use of the Neighbor Blast or other proactive outreach features.
The Service is provided "as is" and "as available" without warranties of any kind, express or implied, including warranties of merchantability, fitness for a particular purpose, title, or non-infringement. We do not warrant that the Service will be error-free, uninterrupted, or secure, or that it will result in any particular level of lead generation, conversion, or revenue. Use of the Service is entirely at your own risk.
You may cancel your subscription at any time as described in Section 3. We may suspend or terminate your account immediately if: (a) you violate these Terms; (b) you engage in fraudulent activity; (c) your use creates legal or regulatory risk; (d) your SMS sending results in carrier complaints, blocks, or regulatory action; or (e) you provide false information during signup.
Upon termination, your Service access ceases immediately. We retain your data for 90 days, then permanently delete it. Account information may be retained up to 7 years for legal, tax, and accounting purposes.
Informal Resolution: Before initiating any formal dispute, you agree to contact us at legal@roofbot.org and attempt to resolve the dispute informally for at least 30 days.
Binding Arbitration: If informal resolution fails, any dispute arising from these Terms shall be resolved by binding arbitration administered by the American Arbitration Association (AAA) under its Commercial Arbitration Rules. Arbitration shall take place in Maricopa County, Arizona. The arbitrator's decision is final and may be entered as a judgment in any court of competent jurisdiction.
Class Action Waiver: YOU AND LOOT FRUIT LLC AGREE THAT EACH MAY BRING CLAIMS ONLY IN AN INDIVIDUAL CAPACITY, NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY CLASS, COLLECTIVE, OR REPRESENTATIVE PROCEEDING. The arbitrator may not consolidate claims or preside over any representative proceeding.
Exceptions: Either party may seek emergency injunctive or equitable relief in court to prevent irreparable harm pending arbitration. Either party may also bring qualifying claims in small claims court in Maricopa County, Arizona.
These Terms are governed by the laws of the State of Arizona, without regard to conflict of law principles. For any disputes not subject to arbitration under Section 16, you consent to the exclusive jurisdiction of the state and federal courts located in Maricopa County, Arizona.
We may update these Terms at any time. For material changes, we will notify active subscribers by email at least 14 days before the changes take effect. Non-material changes may take effect immediately. Continued use after changes take effect constitutes acceptance. If you do not agree to updated Terms, cancel your subscription before the effective date.
Entire Agreement: These Terms and our Privacy Policy constitute the entire agreement between you and Loot Fruit LLC regarding the Service.
Severability: If any provision is unenforceable, it will be modified to the minimum extent necessary and the remaining provisions continue in full effect.
Waiver: Our failure to enforce any right or provision is not a waiver of that right.
Assignment: You may not assign these Terms without our prior written consent. We may assign in connection with a merger, acquisition, or asset sale.
No Third-Party Beneficiaries: These Terms do not create third-party beneficiary rights.