Last updated: March 2026
These Terms of Service ("Terms") govern your use of RoofBot ("the Service"), operated by RoofBot ("we," "us," or "our"). By signing up for or using RoofBot, you agree to these Terms.
RoofBot provides AI-powered SMS lead management software for roofing contractors. The Service includes: a dedicated phone number, an AI SMS bot that responds to leads, missed-call auto-text functionality, a lead management dashboard, estimate and payment tools, automated review requests, storm blast campaigns, and related features as described on our website.
You must be at least 18 years old and operating a legitimate roofing or exterior contracting business to use RoofBot. By creating an account, you represent that you meet these requirements and that the information you provide is accurate.
RoofBot is offered as a monthly or annual subscription. Subscriptions begin with a 30-day free trial. After the trial, you will be charged the applicable subscription fee unless you cancel before the trial ends.
Subscription fees are billed in advance on a monthly or annual basis via Stripe. By providing payment information, you authorize us to charge your payment method for all subscription fees. All fees are in U.S. dollars.
The 30-day free trial provides full access to all features of your selected plan. We do not require a credit card to start a trial. If you add a payment method and do not cancel before the trial ends, your subscription will begin automatically.
You may cancel your subscription at any time from your dashboard or by emailing hello@roofbot.org. Cancellation takes effect at the end of the current billing period. We do not provide refunds for partial periods.
We may change subscription pricing with 30 days' advance notice to active subscribers. Price changes take effect at the next billing cycle after notice.
You agree to use RoofBot only for lawful purposes and in connection with legitimate roofing or exterior contracting business activities. You must not use RoofBot to:
You are solely responsible for ensuring your use of RoofBot's SMS features complies with the Telephone Consumer Protection Act (TCPA), applicable FCC regulations, and any state telemarketing laws. This includes but is not limited to:
RoofBot provides opt-out mechanisms on all messages and processes opt-outs immediately. However, you bear ultimate responsibility for compliance with telecommunications law in your jurisdiction.
SMS messages sent through RoofBot are delivered via Twilio. Your use of SMS features is also subject to Twilio's Acceptable Use Policy and Messaging Policy. We may suspend or terminate your account if your use violates Twilio's policies or results in elevated complaint rates.
Our collection and use of information is described in our Privacy Policy, which is incorporated into these Terms. You agree to our Privacy Policy as a condition of using the Service.
You own the lead data (homeowner names, phone numbers, conversations) collected through your RoofBot account. You grant us a limited license to process and store this data solely to provide the Service.
RoofBot uses AI (Claude by Anthropic) to generate SMS responses on your behalf. You acknowledge that:
RoofBot integrates with Google Calendar, Stripe, Twilio, and other third-party services. Your use of these integrations is subject to the respective third-party terms of service. We are not responsible for the availability or performance of third-party services.
We strive for high availability but do not guarantee uninterrupted service. Scheduled maintenance, third-party outages (Twilio, Anthropic, Supabase), and other factors may cause temporary unavailability. We are not liable for losses caused by service downtime.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, ROOFBOT SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOST PROFITS, LOST REVENUE, LOST LEADS, OR BUSINESS INTERRUPTION, ARISING FROM YOUR USE OF THE SERVICE.
OUR TOTAL LIABILITY TO YOU FOR ANY CLAIMS ARISING FROM THESE TERMS OR YOUR USE OF THE SERVICE SHALL NOT EXCEED THE AMOUNT YOU PAID TO US IN THE THREE MONTHS PRECEDING THE CLAIM.
You agree to indemnify and hold harmless RoofBot and its officers, employees, and agents from any claims, damages, or expenses (including legal fees) arising from: (a) your use of the Service; (b) your violation of these Terms; (c) your violation of any applicable law; or (d) any claim by a third party that your use of the Service caused them harm.
THE SERVICE IS PROVIDED "AS IS" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED. WE DO NOT WARRANT THAT THE SERVICE WILL BE ERROR-FREE, UNINTERRUPTED, OR THAT IT WILL MEET YOUR SPECIFIC BUSINESS NEEDS. USE OF THE SERVICE IS AT YOUR OWN RISK.
We may suspend or terminate your account immediately if you violate these Terms, engage in fraudulent activity, or if your use creates legal risk for RoofBot or third parties. Upon termination, your access to the Service ceases. We will retain your data for 90 days following termination before deletion.
These Terms are governed by the laws of the United States. Any disputes shall be resolved in the courts of competent jurisdiction. You waive any right to a jury trial for disputes arising from these Terms.
We may update these Terms. Material changes will be communicated to active subscribers by email at least 14 days before taking effect. Continued use of the Service after changes take effect constitutes acceptance.
Questions about these Terms: